From the course: Jeff Weiner on Establishing a Culture and a Plan for Scaling

How do you identify talent?

- What I'm looking for depends on the role. So broadly across any role, which may be the most appropriate given the limited amount of time, in this day and age I'm looking for people that are to your point earlier extremely intelligent. And not just kind of broad-based aptitude or high IQ, people who can learn very quickly, please whose learning curves are almost vertical, super steep learning curves, who love learning, who love continuous improvement, who love operating within dynamic environments, who can gain fluency quickly in terms of new things, who enjoy synthesizing vast amounts of information, connecting dots, reaching conclusions, and sharing those conclusions and insights with other people. So that kind of intelligence I think is essential. Looking for people who are both passionate about the work that we do and the work that they do, and hopefully there's alignment there, who if they wouldn't describe what we're doing as their dream job, it certainly brings them one stop closer to their dream. That kind of passion becomes a huge force multiplier. It amplifies the ability for people to create and contribute value. Looking for people who are compassionate to the point we were describing earlier. Looking for people who recognize that despite the fact that all of us are egocentric by nature, not egomaniacal, egocentric, we see the world through our own lens, people who recognize the importance and the value of taking the time to see the world through somebody else's perspective, and who have some kind of experience or some kind or recognition of the value and the importance of that. And looking for people that I look forward to working with. And you know Reed didn't ask me a question that I've been asked in a number of different settings like this fireside chat, it's what's the most valuable lesson I've learned as the CEO. And arguably the most valuable lesson I've learned, which unfortunately I've learned on more than one occasion, is for the the baseball fans in this section of the audience, it's leaving the pitcher in the game for too long. So for those of you who are less familiar with baseball, the metaphor is that pitcher on the mound, potentially even the star pitcher who's pitching a beautiful game through the first five or six innings, and you can see that the fastball is losing a little bit of velocity, and people are getting around in it, maybe getting on base a little bit, and your team's still up. Manager comes out and asks the pitcher how the pitcher's doing. What do you think the star pitcher's going to say? "I'm doing great skip, go sit down." That's not the manager's job is to just ask how the pitcher's doing and then take it verbatim and sit down. The manager's job is to assess whether or not the pitcher is going to be able to win the game and position the team to win the game. And the most valuable lesson I've learned is once you recognize that someone may not be the right fit for the role they they are in, as soon as you ask yourself whether or not they're the right fit, you already know the answer. The question is what you're going to do about it. And what I've learned over time is that you have a very open, honest, constructive conversation, that's another value of ours, transparently communicate where your expectations are, the fact that they're not meeting those expectations, and that you're going to do whatever you can to help them get above that bar. You're going to provide them all the coaching that they need, but you're going to do it over a specific period of time. And you're going to be very open with them as to whether or not you're making progress, you're not making progress. And if they're not, in the most compassionate and constructive way you possibly can you transition them either to another role within the organization or to their next play outside the organization. And that is a really key part of scaling an organization, so it's not just about identifying the right talent to to bring in to the company, it's also about assessing the talent that you currently have and sometimes making those hard decisions. You can tell a lot about what's on people's minds by virtue of the questions they ask you, and so I kind of keep tabs on the most frequently asked question I get, and shortly after joining the company, by far and away the most frequently asked question I got was "So what's it like working with Reed?" And it was code for what kind of drama are you experiencing by virtue of being a hired CEO and still having the founder of the company. And what people didn't realize was I wasn't at LinkedIn in spite of Reed being there, I was at LinkedIn in large part because Reed was there, so I wanted the opportunity to work together over time. And time that we spent together before I joined formally gave us an opportunity to build that relationship and to take a lot of what would normally be very natural questions and variability and uncertainty to some extent we were really able to remove that and had already developed a relationship based on trust before my first day on the job. So I think that you know that was a very positive thing in retrospect.

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